To understand well-being at work we need to understand emotional labour. “Emotional labour” refers to a specific, critical labour process. It can be understood as the management (e.g., inducing, suppressing, redirecting) of emotions to perform a demeanour of professionalism that is appropriate for a specific working context. This is a performance, because every worker will be carrying out their tasks within social and organisational contexts that form expectations around how they act while working. Yet, while emotional labour can be an enjoyable labour process, it is not always aligned with how a worker actually feels.
(more…)emotional labour
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(more…)“Only certain types of dogs, and certain types of doggy behaviour, are deemed acceptable within the organization, and only within narrow confines of space, time and interaction. In this case, dogs are brought into the organization for a specific purpose, and aspects of ‘dogginess’ are valorized, such as apparent friendliness and accepting human touch, whilst other, equally ‘doggy’ behaviours (like barking, jumping, urinating) are unacceptable.”
Dashper, 2019, p. 5
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