guide dogs

To understand well-being at work we need to understand emotional labour. “Emotional labour” refers to a specific, critical labour process. It can be understood as the management (e.g., inducing, suppressing, redirecting) of emotions to perform a demeanour of professionalism that is appropriate for a specific working context. This is a performance, because every worker will be carrying out their tasks within social and organisational contexts that form expectations around how they act while working. Yet, while emotional labour can be an enjoyable labour process, it is not always aligned with how a worker actually feels.